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Complaint Procedure

If you have a complaint regarding your child's learning or any safeguarding concerns please contact the Head Teacher, Kate Lee-Wells, at KnowleDGE Academy on 0117 3708030.

However, if you are not satisfied with the outcome or if your concern involves the Head Teacher, then you can contact the Chair of the Academy, through the Clerk Elizabeth Jahn, in writing - ejahn@msnpartnership.com or through the main phone number 0117 3708030, and she will arrange a meeting with you.

Please be assured we value your views and contributions to help us improve our provision.

 

Please refer to the trust policy regarding formal complaints. Link below to the MNSP website.

Trust Policies - MNSP